TOM Definition: Indirect Procurement Platform

A Swiss retailer rolled out a new sourcing tool to streamline its indirect procurement processes. However, the tool had originally been developed for a different client, requiring significant adaptation to fit the client’s specific organizational structure, procurement needs, and internal processes. MMG was brought in to support developing and implementing a holistic Target Operating Model (TOM) covering organizational design, role concept, processes, and support structures. The rollout focused on stakeholder alignment, feedback integration, and a user-centric testing approach and fully digitalized the client’s procurement approach.